❓ Frequently Asked Questions
pc999's answers to all questions are here
From opening an account and bKash/Nagad deposits to bonuses, games, and security — find detailed answers to all your questions about pc999 here.
Welcome to pc999. This FAQ page has been created for players in Bangladesh so they can easily find information about account registration, deposits and withdrawals, game rules, bonus terms, and responsible gaming. If you cannot find an answer to your question, contact our 24/7 Bangla live chat support.
Account and Registration
To open an account at pc999, you will need an active mobile number, an email address, and a strong password. The registration process is straightforward and takes just a few minutes. Register with accurate details — it is important that your information matches when verification is required at the time of withdrawal. pc999 keeps your information completely secure.
No, only one account is allowed per user. Creating multiple accounts may result in them being cancelled and all balances being forfeited. If you have any issue with your account, contact our 24/7 live chat support directly.
If you have forgotten your password, use the "Forgot Password?" option on the login page — a reset link will be sent to your registered mobile or email. If the issue is not resolved, let our 24/7 Bangla live chat support team know. To use the correct portal, visit the pc999 Login page.
Yes, the pc999 platform is for those aged 21 and above only. Withdrawals may not be processed until age verification is completed. We are committed to keeping minors away from gambling.
Yes, after logging in you can update your password and contact details from "Profile Settings". However, for changes to core identity information (name, date of birth), you will need assistance from the support team, as this information is used for identity verification.
Deposits and Withdrawals
Deposits from bKash to pc999 are usually instant — in most cases the account is credited within just a few seconds. Occasionally there may be a slight delay due to network issues. The minimum deposit amount is ৳200. If there is any problem, keep your payment reference number handy and contact support.
To deposit using Nagad, log in to pc999, select "Nagad" from the deposit menu, and send payment to the designated number. Save the transaction reference number. The minimum deposit amount is ৳200. Nagad payments are also generally processed quickly.
Withdrawal time at pc999 is generally within 5 to 30 minutes. bKash, Nagad, Rocket, and Upay — all methods are processed quickly. Before withdrawing, make sure your account verification is complete and the wagering requirements on any bonus have been met.
The minimum withdrawal amount at pc999 is ৳500. Maximum limits may apply for each payment method (bKash, Nagad, Rocket, Upay) — visit the deposit/withdrawal page for details or ask via live chat.
pc999 does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction charges — please check the terms of the relevant service provider. The same applies for Rocket and Upay.
Yes, pc999 supports Rocket and Upay in addition to bKash and Nagad. The minimum deposit is ৳200 for all methods and transactions are processed quickly. Simply choose your preferred payment method and deposit with ease.
Games and How to Play
To bet on a Bangladesh Premier League (BPL) or any cricket match, first deposit funds into your account, then go to the cricket section. Select a match, choose your market (match winner, total runs, toss, etc.) and enter your bet amount. Bets can be changed up until the match starts. You can also play with the live betting option.
pc999 offers slot games from various top providers including PG Soft, Pragmatic Play, and JILI. Many popular games are available including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, Super Ace, Aviator (Spribe), and many more. Visit the slots page for the full list.
RTP (Return to Player) is the average percentage of wagered money that a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — however this is an average across thousands of spins, not a guaranteed result for every session. All games run on fair algorithms (RNG).
Yes, pc999 is fully mobile-friendly. The site works well on any Android or iOS device browser. You can log in via a mobile browser without a separate app and enjoy all games, betting, and payment features.
pc999's live casino features real dealer games from Evolution Gaming, Ezugi, and other providers. Go to the pc999 Casino page, select the live section, choose your preferred table, and play with a dealer in real time. The experience is best with a good internet connection.
Bonuses and Promotions
New members receive a 100% bonus on their first deposit — up to ৳15,000. That means if you deposit ৳5,000 you get another ৳5,000 as a bonus, so you can start playing with ৳10,000 in total. The bonus option must be active at the time of your first deposit to receive the bonus.
A 20x wagering requirement applies to the welcome bonus. This means you must wager the bonus amount 20 times before you can withdraw the bonus funds. Example: if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets. You can track your progress in the bonus balance panel.
pc999's VIP program has three tiers — Bronze, Silver, and Gold. Your tier increases through regular play. Bronze members receive up to 0.4% weekly cashback, Silver members up to 0.8%, and Gold members up to 1.2% weekly cashback.
VIP members receive cashback on their net losses each week. Bronze members receive 0.4%, Silver 0.8%, and Gold members up to 1.2%. Cashback is generally added to the account at the start of the week. Contact support to learn about cashback terms.
Yes, pc999 offers special promotions during Eid, Pohela Boishakh, and other special occasions. These offers are available for a limited time, so check the promotions page regularly or ask in live chat whether any ongoing offers are available.
Security and Responsible Gaming
Yes, pc999 encrypts all your information. SSL encryption is used to protect all transactions and personal data. Our security systems are continuously updated to ensure your information cannot reach any third party.
Yes, if you feel you are losing control over your play, pc999 offers a self-exclusion facility. Let our support team know if you would like your account temporarily closed for a set period. Detailed guidelines are available on the responsible gaming page.
As part of responsible gaming, pc999 allows you to set deposit limits and session limits. These options can be found in your account settings. Playing within set limits helps you manage your budget and time.
Continually increasing bets to chase losses, being unable to stop even after winning, and losing focus on family or work — these can be signs of addiction. In this situation, seek support from family or a counsellor. pc999 always supports responsible gaming.
If you notice unusual transactions or signs of unauthorised login on your account, change your password immediately and let our 24/7 live chat support know. Action will be taken quickly and, if necessary, the account will be temporarily locked.
Still have questions?
Contact support — our Bangla support team is with you 24/7.
Email support: [email protected] | Time zone: BST (UTC+6)