pc999 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how pc999 collects, uses, and protects your data.
Introduction and Scope
pc999 ("we", "us", or "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you, how we use it, and how we keep it secure when you visit our website pc999.lat, register an account, or use any of our services.
By using our services, you are considered to have given your consent to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services. This Policy has been prepared in accordance with applicable laws and regulations of Bangladesh and may be updated from time to time. In the event of changes, we will post a notice on the website and the "Last Updated" date at the top of the Policy will be revised.
Information We Collect
pc999 collects only the information that is essential for the smooth operation of our services. We collect two types of information — what you provide directly and what is collected automatically while you use our services.
A. Information You Provide
You provide the following information for registration and account management:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address and nationality
- Payment information: bKash, Nagad, Rocket, or Upay account number (for transaction verification purposes)
- Identity verification documents (copy of national ID, passport, or driving licence)
- Messages exchanged with our support team via chat or email
B. Automatically Collected Information
When you use our website, the following information is collected automatically:
- IP address and device type (mobile, desktop, or tablet)
- Browser version and operating system
- Time of site access, pages browsed, and session duration
- Referral source (which website or link you came from)
- Usage patterns collected through cookies and similar tracking technologies
- Gaming activity: bet amounts, game selection, win and loss history
C. Verification Information
To ensure responsible gaming practices and financial security, particularly for large transactions, we may request additional identity verification documents. This process is known as "Know Your Customer" (KYC) and is conducted in accordance with international financial security standards.
Purpose of Using Information
Collected information is used only for specific and lawful purposes. pc999 does not use your information for excessive or irrelevant purposes under any circumstances.
- Account Management: To create, verify, maintain, and secure your account.
- Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳200 and the minimum withdrawal is ৳500.
- Service Improvement: To personalise your experience and add new games and features.
- Support Services: To resolve your issues through 24/7 Bengali live chat support.
- Fraud Prevention: To monitor unusual account activity and ensure cybersecurity.
- Promotional Communication: To send bonus offers and promotional messages based on your consent — with the option to unsubscribe at any time.
- Legal Obligations: To comply with applicable laws, regulations, and directives from regulatory authorities.
- Responsible Gaming: To identify excessive gaming tendencies and provide the necessary support.
Disclosure and Sharing of Information
pc999 does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared with the following parties in specific circumstances:
Service Providers
Payment gateways (bKash, Nagad, Rocket, Upay), game providers (Pragmatic Play, Evolution Gaming, Spribe, and others), and technology partners assist in operating our services. They receive information only to carry out their contracted work and adhere to our privacy standards.
Legal Authorities
In the event of a court order, government investigation, or legal obligation, the required information may be provided to the relevant authorities. In such cases, we follow the law and endeavour to keep the amount of information disclosed to a minimum.
Business Transfers
In the event of a future business merger, acquisition, or asset sale, your information may be transferred to the new owner. We will notify you by email before any such change takes place.
When Information Is Not Shared
Your information is never sold or shared with advertisers, data brokers, or marketing companies. No third party may send you direct marketing messages without your consent.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies that store small data files in your browser. These technologies are used to improve your browsing experience and ensure the functionality of the site.
Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Without these, the site will not function properly.
- Functional Cookies: Used to remember your preferences (language, display settings).
- Analytics Cookies: Collect anonymous statistics to understand which parts of the site are used most.
- Performance Cookies: Monitor page loading speed and the technical performance of the site.
You can control or disable cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some parts of our service to not work properly.
Data Security and Protection
pc999 takes the highest technical and organisational measures to protect your personal information. Our security framework is built following industry best standards.
SSL Encryption
All data transfers are secured by 256-bit SSL encryption.
Firewall Protection
Advanced firewall and intrusion detection systems are always active.
Two-Factor Authentication
Two-factor authentication is available for additional account security.
Continuous Monitoring
24/7 automated security monitoring to detect suspicious activity.
While we strive to ensure the highest level of security, no digital system is one hundred percent secure. We commit to taking prompt action in the event of a security breach and will notify affected users in a timely manner.
Data Retention Period
pc999 retains your personal information only for as long as necessary. We consider the following factors when determining the retention period:
Retention Policy
- Account Information: Retained for as long as the account is active and for a specified period after closure in accordance with legal requirements.
- Transaction Records: Retained for an extended period in compliance with financial regulations.
- Communication History: Chats and emails with the support team are kept for up to three years.
- Marketing Consent: Promotional communications are stopped immediately upon withdrawal of consent.
- Browsing Logs: Typically deleted after 90 days.
Upon a request to close your account, we will take steps to delete your information in line with applicable laws and regulations. Some information may need to be retained for a longer period due to legal obligations.
Your Rights
You have the following rights regarding your personal information. To exercise these rights, please contact our support team.
Right to Access
You have the right to know what information we hold about you, why we hold it, and how we use it. We will provide this information within a reasonable time after receiving your request.
Right to Rectification
If any information about you is inaccurate or incomplete, you may request that it be corrected. We will update it as soon as possible.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing purposes and unsubscribe from promotional emails at any time.
Right to Data Portability
You may receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
For information processed on the basis of consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
Protection of Minors
pc999 strictly provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from those under the age of 21.
Age Verification Process
We verify age at the time of registration and may request a copy of an identity document in cases of doubt. If we become aware that someone under the age of 21 has created an account, the account will be closed immediately and the associated information will be deleted. If a parent or guardian discovers that their child has created an account on our platform, please notify our support team immediately.
Policy Changes
pc999 may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:
- Details of the changes will be sent to your registered email address.
- A notification will be displayed when you visit the website.
- The "Last Updated" date at the top of this Policy will be revised.
Continued use of our services after changes have been made will be considered as your acceptance of the revised Policy. We recommend that you review this page regularly.
Privacy Contact
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our team will assist you as soon as possible.
Contact Methods
- Email: [email protected]
- Live Chat: Via the website's chat button — 24/7 support available in Bengali.
- Response Time: On business days according to Bangladesh Standard Time (BST, UTC+6).
Have more questions?
Our 24/7 Bengali live chat support is here for you. We are always ready to answer any privacy-related questions.
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