For 21+ only • Safe and responsible

Responsible Gaming at pc999 — Your protection is our priority

Play with enjoyment, stay within your limits. pc999 is always ready to help you have fun in a safe and healthy way.

What is Responsible Gaming and why does it matter?

Online betting and casino games are primarily a form of entertainment. However, like any entertainment, they should be enjoyed within certain limits. pc999 believes every player's experience should be enjoyable, safe, and controlled. Responsible gaming means staying aware of your budget, managing your playing time, and never chasing losses in hopes of recovering them.

We want every player on our platform to play with ease and confidence. That is why pc999 provides several protective tools and features to help you play mindfully. Our support team is available in Bengali 24 hours a day, 7 days a week.

Remember, the main purpose of playing is entertainment — not a guaranteed way to earn money. If you feel that playing is affecting your daily life, family, or financial situation, seek help today.

21+

pc999 is for players aged 21 and above only. Minors are strictly prohibited from opening accounts and playing.

Our Protective Tools

pc999 provides the following features to help you play mindfully and in a controlled manner.

Deposit Limit

Set Your Deposit Limit

Set a limit on how much you deposit each day, week, or month. Once a limit is set it takes effect immediately, and raising it requires a 24-hour wait.

Time-Out

Time-Out

If you want to take a short break, pause your account for anywhere from 1 day to 6 weeks. No betting activity will be possible on your account during this time.

Self-Exclusion

Permanent Self-Exclusion

If you feel you need a long-term break, use the self-exclusion option. You can deactivate your account for 6 months, up to 5 years, or permanently.

Session Reminder

Play Time Reminder

After a set period of time you will automatically receive a reminder letting you know how long you have been playing — a simple way to stay aware.

Loss Limit

Set a Loss Limit

Once you lose a specified amount, your play will stop automatically. This limit can be set on a daily, weekly, or monthly basis.

Support

24/7 Bengali Support

Our Bengali support team is always ready to help with any issue. Contact us via live chat or email — you will receive help without any judgment or criticism.

Warning Signs of Problem Gambling

If you notice any of the following signs in yourself, consider seeking help.

  • Placing larger bets to try to recover lost money ("chasing losses").
  • Unable to stop thinking about betting or playing — struggling to sleep, eat, or focus on work.
  • Hiding your gambling from family or friends, or lying about it.
  • Using household or personal expense money to place bets.
  • Tried to stop playing but failed repeatedly.
  • Feeling restless, angry, or anxious when you cannot play.
  • Gambling with borrowed money or money taken from others.
  • Gambling is causing problems in your family or professional relationships.

If these signs appear, seek help without shame. Our support team will guide you in the right direction without judgment.

How to Use the Protective Tools?

Set up protection on your account in just a few simple steps.

1

Log in to your account

Log in to your account at pc999 and go to the "Account Settings" menu.

2

Open the "Responsible Gaming" section

Find the "Responsible Gaming" tab within Settings. All protective tools are available together in one place.

3

Set your preferred limits

Set your deposit limit, loss limit, or session reminder as needed and confirm.

4

Take a time-out or exclusion (if needed)

If you need a longer break, choose the "Time-out" or "Self-exclusion" option. Our team will assist you through it.

5

Contact support

For any questions or issues, contact us via live chat. Our support team will help in Bengali.

21+ Age Policy

pc999 strictly ensures that only individuals aged 21 or above can create an account and play on our platform. Age is verified at the time of account registration.

  • Age verification is mandatory at the time of registration.
  • In cases of doubt, additional identity documents may be requested.
  • If a minor's account is identified, it will be closed immediately.
  • Family members can seek our help to prevent minors from playing.

Our Commitment to Responsible Gaming

pc999 is committed to maintaining a safe and fair environment. We are not just a platform — we care about your wellbeing.

  • Protective tools are free and easily accessible.
  • No player is encouraged to play excessively.
  • When our team notices signs of problem gambling, they actively offer help.
  • Your information is secured with SSL encryption.
  • Independent verification is in place to ensure fair play.

Need help? We are here for you.

Contact us directly

If you or someone you know is experiencing gambling-related problems, do not hesitate to speak with our support team. We help with full confidentiality and without judgment.

Live Chat
24/7 help in Bengali — instant response

Requests for self-exclusion or account limits can also be made by email. We will act promptly.

Questions and Answers about Responsible Gaming

Answers to frequently asked questions are provided below.

Deposit limits let you set a maximum amount you can deposit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Lowering a limit is instant, but raising it requires a 24-hour cooling-off period.

Self-exclusion can be set for 6 months, 1 year, 5 years, or permanently. Your account cannot be reactivated before the exclusion period ends. With permanent exclusion, the account is closed forever. This decision is for your own protection and we fully support it.

No, only the account owner can request an account lock or exclusion. However, if a family member is concerned, they can contact our support team for guidance.

A time-out is a short-term break — from 1 day up to 6 weeks. When it ends, your account is reactivated automatically. Self-exclusion is long-term — from 6 months up to permanent. Even after the period ends, additional verification is required to reactivate the account.

Laws regarding online gaming and betting in Bangladesh are complex and subject to change. We advise you to be aware of the current laws and regulations in your area before playing. pc999 always strives to maintain a safe and fair environment.

The minimum deposit via bKash, Nagad, Rocket, or Upay is ৳200. The minimum withdrawal amount is ৳500. As part of responsible gaming, always deposit within your limits.

Play safely, play with enjoyment

Get the best entertainment experience at pc999 — cricket, slots, or casino. Enjoy responsibly. Check our FAQ to learn more or log in directly.

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